Last Updated: Dec 2025
We want you to love your purchase! If you are not fully satisfied, we’re here to help.
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1. Eligibility for Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
•The item must be unused, undamaged, and in its original packaging.
•All accessories, manuals, and tags must be included.
•Items that are worn, washed, or altered are not eligible.
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2. Non-Returnable Items
The following items cannot be returned:
•Clearance or final-sale items
•Personalized or custom-made products
•Beauty, hygiene, and intimate products
•Digital goods (e-books, courses, downloads)
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3. Return Process
1.Contact our support team at [your email] with your order number and photos/videos of the item.
2.Our team will review your request within 24–48 hours.
3.If approved, we will provide a return address (Note: This may be a supplier warehouse).
4.Ship the product back using a trackable shipping service.
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4. Return Shipping Costs
•The customer is responsible for return shipping fees.
•We do not reimburse shipping costs.
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5. Refunds
Once your returned item is inspected and approved:
•Refunds will be issued to your original payment method within 3–7 business days.
•If the item is not returned in its original condition, a partial refund may apply.
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6. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item:
•Contact us within 48 hours of delivery.
•Provide photos/videos as proof.
We will arrange a replacement at no extra cost.
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7. Order Cancellation
Orders can be canceled within 6 hours of purchase.
After the order is processed or shipped, we cannot cancel it.
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8. Lost or Missing Packages
If a package is delayed or lost:
•We will work with the shipping provider to trace it.
•If confirmed lost, we will resend the item at no cost.
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9. Customs & Import Fees
Customers are responsible for any customs duties or taxes charged by their country.
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10. Contact Information
For any questions or return requests, email us at:
esmartshopping225@gmail.com
